Terms & Conditions

By signing up for Bring My Bins service, you agree to the following terms:

1. Service Overview

Bring My Bins provides curbside trash and recycling bin handling. On your designated pickup day, we pull your bins out to the curb and return them after collection. Service is provided from the front of your property unless other access is arranged.

2. Bin Access Requirements

Bins must be fully accessible starting noon the day before pickup. If access requires entry (e.g., gated communities, garage codes), you are responsible for providing accurate and up-to-date codes or instructions.
Returning bins will occur between noon and midnight on the pickup day, and the original return location must also be accessible during that time. If we cannot access your bins at any point, the visit will be skipped and not refunded.

3. Missed or Skipped Pickups

We are not responsible for missed or skipped pickups due to inaccessible bins, incorrect codes, or obstacles on the property. Missed pickups caused by municipal or holiday schedule changes may be adjusted for when possible, but adjustments are not guaranteed.
Refunds are not issued for missed service. In cases where BringMyBins agrees to provide a refund, credit, or adjustment for a missed or affected visit, the amount will be determined by BringMyBins and does not necessarily represent the exact per-visit value of service.

4. Service Interruptions & Company Closures

BringMyBins operates as a recurring subscription service. While we aim to complete service on scheduled pickup days, specific visit dates and individual weekly visits are not guaranteed.

We may suspend, delay, consolidate, reschedule, or skip service at our discretion due to weather, municipal disruptions, religious observances, holidays, safety concerns, staffing limitations, operational needs, or other circumstances.

We reserve the sole right to determine when service conditions are unsafe, impractical, or otherwise unsuitable for completion.

5. Changes, Add-ons, and Custom Plans

Customers may modify their plan at any time. If you increase your bin count or add services, new charges apply immediately. If you decrease your bin count or remove add-ons, the reduced rate will apply to the next billing cycle.
For biweekly recycling, if we are not given clear guidance, we will use our best judgment based on your area. You may contact us by phone or email to clarify your pickup schedule.

6. Bin Cleaning Service Terms

Billing for bin cleaning is based solely on the number of bins you selected when signing up. We charge for all bins on your plan, even if one or more bins are not cleaned during a specific visit. If a bin is skipped for any reason — including but not limited to availability, placement, condition, weather, or technician discretion — no refunds or credits will be issued. Cleaning results and frequency may vary, and skipped bins do not affect billing.

Bin cleaning is a separate service that may be performed by a third-party provider. BringMyBins is not responsible for missed, skipped, delayed, or incomplete cleaning services, and such matters do not qualify for refunds, credits, or adjustments under any circumstances.

7. Billing & Subscription Terms

Service is billed monthly in advance and auto-renews unless cancelled. Plans are subscription-based and provide ongoing access to service rather than a guaranteed number of individual visits.

Monthly charges are not adjusted based on the number of service weeks completed in any given month. Missed, delayed, consolidated, modified, or skipped visits do not result in refunds, prorations, or credits unless expressly approved by BringMyBins in writing.

Advertising or describing pricing on a “weekly” basis is for illustrative purposes only. All plans are billed monthly using the industry-standard average of 4.33 weeks per month and do not reflect the exact number of visits in any individual month.

Any refunds, credits, or billing adjustments, even if offered or communicated in relation to a specific visit, are determined at the sole discretion of BringMyBins and are not required to match the exact value of that visit.

Any refunds, credits, or adjustments offered by BringMyBins apply only to the core bin handling service and do not include bin cleaning or any third-party services.

8. Pricing Adjustments & Plan Reviews

If we determine that your plan does not match the actual level of service required (e.g., more bins or different schedule than selected), we reserve the right to:
– Cancel service
– Update your billing plan and notify you via email
If no response is received, service may continue at the updated rate unless you cancel.

We also reserve the right to raise prices at any time. Notice will be sent via email, and continued use of the service implies agreement with the new rates.

9. Liability

Bring My Bins is not responsible for:
– Damage or theft of bins
– Property damage due to terrain, weather, animals, or other hazards
– Issues arising from customer-provided codes or access methods
– Claims related to items stored near or within the path of bin handling
By using our service, you acknowledge that bin handling involves physical movement on your property and accept associated risks.

10. Conduct and Safety

We may cancel service at any time if:
– A property is deemed unsafe or inaccessible
– A customer repeatedly provides incorrect instructions or creates hazardous conditions
– A customer violates reasonable expectations of conduct or cooperation

11. Customer Support

For any service-related issues, please contact us via email or phone. WhatsApp or social media messages are not monitored for support.
To be eligible for a potential credit (if applicable), issues must be reported within 7 days of the service date.

12. Governing Law

These terms are governed by the laws of New Jersey, but are intended to apply broadly to all areas we serve.

13. Updates to Terms

BringMyBins reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Updated terms become effective upon posting or implementation. Continued use of the service constitutes acceptance of any changes.